Crap Towns / Cheshire East / Ombudsman complaints

How often does the ombudsman find against Cheshire East council?

In 2025-26 the ombudsman decided 181 complaints and enquiries about Cheshire East council, investigated 40 and upheld 33. That's an uphold rate of 83%, against 85% for similar councils. Per 100,000 residents that's 7.8 upheld, against 5.6 for similar councils. It had already put things right in 9% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 32 cases, 21 on time.

**What the ombudsman decided, 2025-26**
Outcome	Complaints and enquiries
Upheld	33
Not upheld	7
Closed after first enquiries	86
Sent back to the council to sort out first	46
Advice given	2
Invalid or incomplete	7
All decided	181

**What people complained about, 2025-26**
Service	Complaints and enquiries received
Education and children's services	75
Adult social care	34
Bins, environment and public protection	34
Highways and transport	22
Planning	22
Corporate and other services	15
Housing	14
Benefits and tax	12
Other	0

**Nearby councils**
Council	Upheld per 100,000 residents, 2025-26
Cheshire East	7.8
Manchester	5.8
Stockport	4.6
Cheshire West and Chester	4.3
Trafford	3.7
Shropshire	2.7
Newcastle-under-Lyme	0.8
High Peak	0.0
Staffordshire Moorlands	0.0
Warrington	0.0