Crap Towns / Trafford / Ombudsman complaints

How often does the ombudsman find against Trafford council?

In 2025-26 the ombudsman decided 71 complaints and enquiries about Trafford council, investigated 11 and upheld 9. That's an uphold rate of 82%, against 83% for similar councils. Per 100,000 residents that's 3.7 upheld, against 4.6 for similar councils. It had already put things right in 11% of upheld cases, against 16% for similar councils. Told to put things right, it did in 100% of 7 cases, 4 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld9
Not upheld2
Closed after first enquiries32
Sent back to the council to sort out first23
Advice given0
Invalid or incomplete5
All decided71
What people complained about, 2025-26
ServiceComplaints and enquiries received
Adult social care17
Education and children's services16
Bins, environment and public protection15
Benefits and tax14
Highways and transport14
Housing13
Planning10
Corporate and other services2
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Cheshire East7.8
Manchester5.8
Stockport4.6
Salford4.1
Trafford3.7
Warrington0.0