Crap Towns / Salford / Ombudsman complaints

How often does the ombudsman find against Salford council?

In 2025-26 the ombudsman decided 100 complaints and enquiries about Salford council, investigated 15 and upheld 12. That's an uphold rate of 80%, against 83% for similar councils. Per 100,000 residents that's 4.1 upheld, against 4.6 for similar councils. It had already put things right in 17% of upheld cases, against 16% for similar councils. Told to put things right, it did in 100% of 9 cases, 9 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld12
Not upheld3
Closed after first enquiries42
Sent back to the council to sort out first39
Advice given1
Invalid or incomplete3
All decided100
What people complained about, 2025-26
ServiceComplaints and enquiries received
Benefits and tax33
Education and children's services26
Housing21
Adult social care15
Highways and transport12
Corporate and other services7
Bins, environment and public protection6
Planning2
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Bury9.0
Manchester5.8
Salford4.1
Trafford3.7
Bolton3.5
Wigan2.6
Warrington0.0