Crap Towns / Wigan / Ombudsman complaints

How often does the ombudsman find against Wigan council?

In 2025-26 the ombudsman decided 78 complaints and enquiries about Wigan council, investigated 12 and upheld 9. That's an uphold rate of 75%, against 83% for similar councils. Per 100,000 residents that's 2.6 upheld, against 4.6 for similar councils. It had already put things right in 11% of upheld cases, against 16% for similar councils. Told to put things right, it did in 100% of 11 cases, 10 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld9
Not upheld3
Closed after first enquiries30
Sent back to the council to sort out first24
Advice given4
Invalid or incomplete8
All decided78
What people complained about, 2025-26
ServiceComplaints and enquiries received
Education and children's services36
Housing13
Adult social care12
Planning11
Corporate and other services9
Bins, environment and public protection5
Highways and transport5
Benefits and tax4
Other3
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
West Lancashire4.9
Salford4.1
Bolton3.5
Wigan2.6
St. Helens1.6
Chorley0.0
Warrington0.0