Crap Towns / Chorley / Ombudsman complaints

How often does the ombudsman find against Chorley council?

In 2025-26 the ombudsman decided 9 complaints and enquiries about Chorley council, investigated 2 and upheld 0. That's an uphold rate of 0%, against 74% for similar councils. Per 100,000 residents that's 0.0 upheld, against 1.0 for similar councils. Lancashire County Council, which runs social care, schools and the roads, had 64 upheld of 75 investigated (an uphold rate of 85%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld0
Not upheld2
Closed after first enquiries5
Sent back to the council to sort out first0
Advice given1
Invalid or incomplete1
All decided9
What people complained about, 2025-26
ServiceComplaints and enquiries received
Bins, environment and public protection5
Corporate and other services2
Housing2
Planning2
Adult social care0
Benefits and tax0
Education and children's services0
Highways and transport0
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Bolton3.5
Wigan2.6
South Ribble0.9
Chorley0.0