Crap Towns / Bury / Ombudsman complaints

How often does the ombudsman find against Bury council?

In 2025-26 the ombudsman decided 83 complaints and enquiries about Bury council, investigated 21 and upheld 18. That's an uphold rate of 86%, against 83% for similar councils. Per 100,000 residents that's 9.0 upheld, against 4.6 for similar councils. It had already put things right in 11% of upheld cases, against 16% for similar councils. Told to put things right, it did in 100% of 17 cases, 16 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld18
Not upheld3
Closed after first enquiries40
Sent back to the council to sort out first19
Advice given1
Invalid or incomplete2
All decided83
What people complained about, 2025-26
ServiceComplaints and enquiries received
Education and children's services33
Highways and transport16
Bins, environment and public protection12
Housing12
Adult social care9
Benefits and tax5
Corporate and other services5
Planning4
Other1
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Bury9.0
Manchester5.8
Salford4.1
Bolton3.5
Rochdale2.1
Rossendale1.4