Crap Towns / Rochdale / Ombudsman complaints

How often does the ombudsman find against Rochdale council?

In 2025-26 the ombudsman decided 44 complaints and enquiries about Rochdale council, investigated 7 and upheld 5. That's an uphold rate of 71%, against 83% for similar councils. Per 100,000 residents that's 2.1 upheld, against 4.6 for similar councils. It had already put things right in 20% of upheld cases, against 16% for similar councils. Told to put things right, it did in 100% of 5 cases, 4 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld5
Not upheld2
Closed after first enquiries21
Sent back to the council to sort out first13
Advice given2
Invalid or incomplete1
All decided44
What people complained about, 2025-26
ServiceComplaints and enquiries received
Education and children's services19
Adult social care16
Housing8
Planning6
Benefits and tax5
Bins, environment and public protection4
Corporate and other services3
Highways and transport2
Other1
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Bury9.0
Calderdale3.8
Oldham2.4
Rochdale2.1
Rossendale1.4