Crap Towns / Calderdale / Ombudsman complaints

How often does the ombudsman find against Calderdale council?

In 2025-26 the ombudsman decided 71 complaints and enquiries about Calderdale council, investigated 12 and upheld 8. That's an uphold rate of 67%, against 83% for similar councils. Per 100,000 residents that's 3.8 upheld, against 4.6 for similar councils. It had already put things right in 50% of upheld cases, against 16% for similar councils. Told to put things right, it did in 100% of 7 cases, 6 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld8
Not upheld4
Closed after first enquiries30
Sent back to the council to sort out first28
Advice given0
Invalid or incomplete1
All decided71
What people complained about, 2025-26
ServiceComplaints and enquiries received
Education and children's services26
Adult social care14
Benefits and tax11
Highways and transport9
Planning9
Bins, environment and public protection7
Corporate and other services6
Housing4
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Kirklees4.9
Bradford4.8
Calderdale3.8
Oldham2.4
Rochdale2.1
Rossendale1.4
Burnley0.0