Crap Towns / Burnley / Ombudsman complaints

How often does the ombudsman find against Burnley council?

In 2025-26 the ombudsman decided 12 complaints and enquiries about Burnley council and investigated none. Per 100,000 residents that's 0.0 upheld, against 1.0 for similar councils. Lancashire County Council, which runs social care, schools and the roads, had 64 upheld of 75 investigated (an uphold rate of 85%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld0
Not upheld0
Closed after first enquiries7
Sent back to the council to sort out first5
Advice given0
Invalid or incomplete0
All decided12
What people complained about, 2025-26
ServiceComplaints and enquiries received
Benefits and tax9
Corporate and other services4
Planning2
Bins, environment and public protection1
Housing1
Adult social care0
Education and children's services0
Highways and transport0
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Rossendale1.4
Burnley0.0
Hyndburn0.0
Pendle0.0