Crap Towns / Rossendale / Ombudsman complaints

How often does the ombudsman find against Rossendale council?

In 2025-26 the ombudsman decided 15 complaints and enquiries about Rossendale council, investigated 2 and upheld 1. That's an uphold rate of 50%, against 74% for similar councils. Per 100,000 residents that's 1.4 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Told to put things right, it did in 100% of 1 case, 0 on time. Lancashire County Council, which runs social care, schools and the roads, had 64 upheld of 75 investigated (an uphold rate of 85%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld1
Not upheld1
Closed after first enquiries5
Sent back to the council to sort out first7
Advice given0
Invalid or incomplete1
All decided15
What people complained about, 2025-26
ServiceComplaints and enquiries received
Planning7
Benefits and tax5
Bins, environment and public protection5
Housing3
Corporate and other services1
Adult social care0
Education and children's services0
Highways and transport0
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Bury9.0
Calderdale3.8
Oldham2.4
Rochdale2.1
Blackburn with Darwen1.8
Rossendale1.4
Burnley0.0
Hyndburn0.0