Crap Towns / Kirklees / Ombudsman complaints

How often does the ombudsman find against Kirklees council?

In 2025-26 the ombudsman decided 122 complaints and enquiries about Kirklees council, investigated 24 and upheld 22. That's an uphold rate of 92%, against 83% for similar councils. Per 100,000 residents that's 4.9 upheld, against 4.6 for similar councils. It had already put things right in 27% of upheld cases, against 16% for similar councils. Told to put things right, it did in 100% of 13 cases, 10 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld22
Not upheld2
Closed after first enquiries49
Sent back to the council to sort out first41
Advice given2
Invalid or incomplete6
All decided122
What people complained about, 2025-26
ServiceComplaints and enquiries received
Education and children's services48
Adult social care30
Housing17
Bins, environment and public protection16
Planning11
Benefits and tax10
Corporate and other services9
Highways and transport3
Other1
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Tameside7.1
Leeds6.2
Kirklees4.9
Bradford4.8
Calderdale3.8
Oldham2.4
Barnsley1.6
Wakefield1.4