Crap Towns / Bradford / Ombudsman complaints

How often does the ombudsman find against Bradford council?

In 2025-26 the ombudsman decided 140 complaints and enquiries about Bradford council, investigated 32 and upheld 27. That's an uphold rate of 84%, against 83% for similar councils. Per 100,000 residents that's 4.8 upheld, against 4.6 for similar councils. It had already put things right in 19% of upheld cases, against 16% for similar councils. Told to put things right, it did in 100% of 21 cases, 19 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld27
Not upheld5
Closed after first enquiries63
Sent back to the council to sort out first35
Advice given3
Invalid or incomplete7
All decided140
What people complained about, 2025-26
ServiceComplaints and enquiries received
Education and children's services57
Highways and transport32
Adult social care27
Benefits and tax23
Bins, environment and public protection11
Planning11
Housing8
Corporate and other services7
Other2
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
North Yorkshire6.5
Leeds6.2
Kirklees4.9
Bradford4.8
Calderdale3.8