Crap Towns / North Yorkshire / Ombudsman complaints

How often does the ombudsman find against North Yorkshire council?

In 2025-26 the ombudsman decided 205 complaints and enquiries about North Yorkshire council, investigated 51 and upheld 41. That's an uphold rate of 80%, against 85% for similar councils. Per 100,000 residents that's 6.5 upheld, against 5.6 for similar councils. It had already put things right in 2% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 37 cases, 33 on time.

**What the ombudsman decided, 2025-26**
Outcome	Complaints and enquiries
Upheld	41
Not upheld	10
Closed after first enquiries	94
Sent back to the council to sort out first	52
Advice given	4
Invalid or incomplete	4
All decided	205

**What people complained about, 2025-26**
Service	Complaints and enquiries received
Education and children's services	113
Adult social care	37
Planning	28
Benefits and tax	13
Bins, environment and public protection	13
Highways and transport	13
Housing	13
Corporate and other services	11
Other	0

**Nearby councils**
Council	Upheld per 100,000 residents, 2025-26
North Yorkshire	6.5
Leeds	6.2
Bradford	4.8
Darlington	4.4
York	3.8
East Riding of Yorkshire	3.4
Stockton-on-Tees	3.4
County Durham	3.2
Doncaster	1.9
Wakefield	1.4
Pendle	0.0