Crap Towns / Stockton-on-Tees / Ombudsman complaints

How often does the ombudsman find against Stockton-on-Tees council?

In 2025-26 the ombudsman decided 51 complaints and enquiries about Stockton-on-Tees council, investigated 7 and upheld 7. That's an uphold rate of 100%, against 85% for similar councils. Per 100,000 residents that's 3.4 upheld, against 5.6 for similar councils. It had already put things right in 43% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 4 cases, 4 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld7
Not upheld0
Closed after first enquiries28
Sent back to the council to sort out first13
Advice given3
Invalid or incomplete0
All decided51
What people complained about, 2025-26
ServiceComplaints and enquiries received
Education and children's services24
Adult social care16
Benefits and tax7
Planning6
Bins, environment and public protection5
Highways and transport5
Corporate and other services4
Housing2
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
North Yorkshire6.5
Darlington4.4
Stockton-on-Tees3.4
County Durham3.2
Middlesbrough2.6
Redcar and Cleveland2.2
Hartlepool1.0