How often does the ombudsman find against County Durham council?
In 2025-26 the ombudsman decided 142 complaints and enquiries about County Durham council, investigated 21 and upheld 17. That's an uphold rate of 81%, against 85% for similar councils. Per 100,000 residents that's 3.2 upheld, against 5.6 for similar councils. It had already put things right in 24% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 14 cases, 12 on time.