Crap Towns / Gateshead / Ombudsman complaints

How often does the ombudsman find against Gateshead council?

In 2025-26 the ombudsman decided 48 complaints and enquiries about Gateshead council, investigated 7 and upheld 4. That's an uphold rate of 57%, against 83% for similar councils. Per 100,000 residents that's 2.0 upheld, against 4.6 for similar councils. It had already put things right in 0% of upheld cases, against 16% for similar councils. Told to put things right, it did in 100% of 3 cases, 2 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld4
Not upheld3
Closed after first enquiries16
Sent back to the council to sort out first17
Advice given4
Invalid or incomplete4
All decided48
What people complained about, 2025-26
ServiceComplaints and enquiries received
Housing17
Adult social care15
Education and children's services14
Bins, environment and public protection8
Corporate and other services7
Highways and transport7
Benefits and tax1
Other1
Planning0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
North Tyneside7.4
South Tyneside4.6
Northumberland3.3
County Durham3.2
Newcastle upon Tyne2.8
Gateshead2.0
Sunderland1.4