Crap Towns / North Tyneside / Ombudsman complaints

How often does the ombudsman find against North Tyneside council?

In 2025-26 the ombudsman decided 68 complaints and enquiries about North Tyneside council, investigated 19 and upheld 16. That's an uphold rate of 84%, against 83% for similar councils. Per 100,000 residents that's 7.4 upheld, against 4.6 for similar councils. It had already put things right in 38% of upheld cases, against 16% for similar councils. Told to put things right, it did in 100% of 9 cases, 7 on time.

**What the ombudsman decided, 2025-26**
Outcome	Complaints and enquiries
Upheld	16
Not upheld	3
Closed after first enquiries	18
Sent back to the council to sort out first	24
Advice given	3
Invalid or incomplete	4
All decided	68

**What people complained about, 2025-26**
Service	Complaints and enquiries received
Education and children's services	30
Housing	15
Adult social care	10
Bins, environment and public protection	9
Highways and transport	5
Corporate and other services	4
Planning	3
Benefits and tax	1
Other	0

**Nearby councils**
Council	Upheld per 100,000 residents, 2025-26
North Tyneside	7.4
South Tyneside	4.6
Northumberland	3.3
Newcastle upon Tyne	2.8