Crap Towns / Middlesbrough / Ombudsman complaints

How often does the ombudsman find against Middlesbrough council?

In 2025-26 the ombudsman decided 53 complaints and enquiries about Middlesbrough council, investigated 9 and upheld 4. That's an uphold rate of 44%, against 85% for similar councils. Per 100,000 residents that's 2.6 upheld, against 5.6 for similar councils. It had already put things right in 25% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 3 cases, 3 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld4
Not upheld5
Closed after first enquiries18
Sent back to the council to sort out first20
Advice given1
Invalid or incomplete5
All decided53
What people complained about, 2025-26
ServiceComplaints and enquiries received
Education and children's services16
Benefits and tax11
Adult social care10
Corporate and other services7
Planning5
Bins, environment and public protection4
Housing4
Highways and transport1
Other1
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Stockton-on-Tees3.4
Middlesbrough2.6
Redcar and Cleveland2.2