Crap Towns / Redcar and Cleveland / Ombudsman complaints

How often does the ombudsman find against Redcar and Cleveland council?

In 2025-26 the ombudsman decided 26 complaints and enquiries about Redcar and Cleveland council, investigated 4 and upheld 3. That's an uphold rate of 75%, against 85% for similar councils. Per 100,000 residents that's 2.2 upheld, against 5.6 for similar councils. It had already put things right in 33% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 2 cases, 2 on time.

**What the ombudsman decided, 2025-26**
Outcome	Complaints and enquiries
Upheld	3
Not upheld	1
Closed after first enquiries	14
Sent back to the council to sort out first	6
Advice given	1
Invalid or incomplete	1
All decided	26

**What people complained about, 2025-26**
Service	Complaints and enquiries received
Education and children's services	10
Adult social care	9
Benefits and tax	4
Planning	3
Corporate and other services	2
Bins, environment and public protection	1
Housing	1
Highways and transport	0
Other	0

**Nearby councils**
Council	Upheld per 100,000 residents, 2025-26
Stockton-on-Tees	3.4
Middlesbrough	2.6
Redcar and Cleveland	2.2
Hartlepool	1.0