Crap Towns / Doncaster / Ombudsman complaints

How often does the ombudsman find against Doncaster council?

In 2025-26 the ombudsman decided 61 complaints and enquiries about Doncaster council, investigated 8 and upheld 6. That's an uphold rate of 75%, against 83% for similar councils. Per 100,000 residents that's 1.9 upheld, against 4.6 for similar councils. It had already put things right in 0% of upheld cases, against 16% for similar councils. Told to put things right, it did in 100% of 6 cases, 6 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld6
Not upheld2
Closed after first enquiries27
Sent back to the council to sort out first20
Advice given2
Invalid or incomplete4
All decided61
What people complained about, 2025-26
ServiceComplaints and enquiries received
Education and children's services23
Adult social care17
Planning11
Corporate and other services9
Housing9
Bins, environment and public protection8
Benefits and tax7
Highways and transport5
Other1
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
East Riding of Yorkshire3.4
Doncaster1.9
Barnsley1.6
Wakefield1.4
Bassetlaw0.8
Rotherham0.7