Crap Towns / Barnsley / Ombudsman complaints

How often does the ombudsman find against Barnsley council?

In 2025-26 the ombudsman decided 74 complaints and enquiries about Barnsley council, investigated 5 and upheld 4. That's an uphold rate of 80%, against 83% for similar councils. Per 100,000 residents that's 1.6 upheld, against 4.6 for similar councils. It had already put things right in 25% of upheld cases, against 16% for similar councils. Told to put things right, it did in 100% of 3 cases, 3 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld4
Not upheld1
Closed after first enquiries32
Sent back to the council to sort out first29
Advice given4
Invalid or incomplete4
All decided74
What people complained about, 2025-26
ServiceComplaints and enquiries received
Education and children's services40
Bins, environment and public protection21
Adult social care13
Corporate and other services8
Housing8
Benefits and tax6
Planning4
Highways and transport3
Other1
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Kirklees4.9
Sheffield4.3
Doncaster1.9
Barnsley1.6
Wakefield1.4
Rotherham0.7