Crap Towns / Wakefield / Ombudsman complaints

How often does the ombudsman find against Wakefield council?

In 2025-26 the ombudsman decided 92 complaints and enquiries about Wakefield council, investigated 6 and upheld 5. That's an uphold rate of 83%, against 83% for similar councils. Per 100,000 residents that's 1.4 upheld, against 4.6 for similar councils. It had already put things right in 0% of upheld cases, against 16% for similar councils. Told to put things right, it did in 100% of 4 cases, 1 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld5
Not upheld1
Closed after first enquiries54
Sent back to the council to sort out first28
Advice given3
Invalid or incomplete1
All decided92
What people complained about, 2025-26
ServiceComplaints and enquiries received
Education and children's services45
Planning18
Adult social care17
Highways and transport13
Bins, environment and public protection12
Corporate and other services7
Benefits and tax6
Housing2
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
North Yorkshire6.5
Leeds6.2
Kirklees4.9
Doncaster1.9
Barnsley1.6
Wakefield1.4