Crap Towns / Rotherham / Ombudsman complaints

How often does the ombudsman find against Rotherham council?

In 2025-26 the ombudsman decided 53 complaints and enquiries about Rotherham council, investigated 2 and upheld 2. That's an uphold rate of 100%, against 83% for similar councils. Per 100,000 residents that's 0.7 upheld, against 4.6 for similar councils. It had already put things right in 0% of upheld cases, against 16% for similar councils. Told to put things right, it did in 100% of 3 cases, 2 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld2
Not upheld0
Closed after first enquiries24
Sent back to the council to sort out first25
Advice given1
Invalid or incomplete1
All decided53
What people complained about, 2025-26
ServiceComplaints and enquiries received
Education and children's services23
Housing11
Adult social care7
Benefits and tax7
Bins, environment and public protection6
Planning5
Corporate and other services4
Highways and transport2
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Sheffield4.3
Doncaster1.9
Barnsley1.6
Bolsover1.2
Bassetlaw0.8
Rotherham0.7
North East Derbyshire0.0