Crap Towns / Sheffield / Ombudsman complaints

How often does the ombudsman find against Sheffield council?

In 2025-26 the ombudsman decided 182 complaints and enquiries about Sheffield council, investigated 31 and upheld 25. That's an uphold rate of 81%, against 83% for similar councils. Per 100,000 residents that's 4.3 upheld, against 4.6 for similar councils. It had already put things right in 8% of upheld cases, against 16% for similar councils. Told to put things right, it did in 100% of 25 cases, 16 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld25
Not upheld6
Closed after first enquiries74
Sent back to the council to sort out first58
Advice given12
Invalid or incomplete7
All decided182
What people complained about, 2025-26
ServiceComplaints and enquiries received
Education and children's services70
Adult social care53
Housing46
Highways and transport17
Benefits and tax14
Planning13
Bins, environment and public protection11
Corporate and other services8
Other2
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Sheffield4.3
Barnsley1.6
Rotherham0.7
North East Derbyshire0.0