Crap Towns / East Riding of Yorkshire / Ombudsman complaints

How often does the ombudsman find against East Riding of Yorkshire council?

In 2025-26 the ombudsman decided 81 complaints and enquiries about East Riding of Yorkshire council, investigated 13 and upheld 12. That's an uphold rate of 92%, against 85% for similar councils. Per 100,000 residents that's 3.4 upheld, against 5.6 for similar councils. It had already put things right in 8% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 8 cases, 5 on time.

**What the ombudsman decided, 2025-26**
Outcome	Complaints and enquiries
Upheld	12
Not upheld	1
Closed after first enquiries	37
Sent back to the council to sort out first	26
Advice given	2
Invalid or incomplete	3
All decided	81

**What people complained about, 2025-26**
Service	Complaints and enquiries received
Education and children's services	33
Adult social care	20
Housing	13
Highways and transport	12
Benefits and tax	11
Planning	10
Bins, environment and public protection	4
Corporate and other services	3
Other	0

**Nearby councils**
Council	Upheld per 100,000 residents, 2025-26
Kingston upon Hull	6.5
North Yorkshire	6.5
North East Lincolnshire	6.3
York	3.8
East Riding of Yorkshire	3.4
North Lincolnshire	2.3
Doncaster	1.9