Crap Towns / North East Lincolnshire / Ombudsman complaints

How often does the ombudsman find against North East Lincolnshire council?

In 2025-26 the ombudsman decided 46 complaints and enquiries about North East Lincolnshire council, investigated 10 and upheld 10. That's an uphold rate of 100%, against 85% for similar councils. Per 100,000 residents that's 6.3 upheld, against 5.6 for similar councils. It had already put things right in 20% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 7 cases, 7 on time.

**What the ombudsman decided, 2025-26**
Outcome	Complaints and enquiries
Upheld	10
Not upheld	0
Closed after first enquiries	17
Sent back to the council to sort out first	17
Advice given	1
Invalid or incomplete	1
All decided	46

**What people complained about, 2025-26**
Service	Complaints and enquiries received
Education and children's services	20
Adult social care	10
Benefits and tax	7
Housing	7
Corporate and other services	6
Bins, environment and public protection	3
Highways and transport	3
Other	1
Planning	1

**Nearby councils**
Council	Upheld per 100,000 residents, 2025-26
Kingston upon Hull	6.5
North East Lincolnshire	6.3
East Riding of Yorkshire	3.4
North Lincolnshire	2.3
East Lindsey	2.1