Crap Towns / East Lindsey / Ombudsman complaints

How often does the ombudsman find against East Lindsey council?

In 2025-26 the ombudsman decided 16 complaints and enquiries about East Lindsey council, investigated 4 and upheld 3. That's an uphold rate of 75%, against 74% for similar councils. Per 100,000 residents that's 2.1 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Told to put things right, it did in 100% of 3 cases, 2 on time. Lincolnshire County Council, which runs social care, schools and the roads, had 10 upheld of 22 investigated (an uphold rate of 45%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld3
Not upheld1
Closed after first enquiries8
Sent back to the council to sort out first4
Advice given0
Invalid or incomplete0
All decided16
What people complained about, 2025-26
ServiceComplaints and enquiries received
Bins, environment and public protection6
Benefits and tax5
Housing4
Planning4
Adult social care0
Corporate and other services0
Education and children's services0
Highways and transport0
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
North East Lincolnshire6.3
East Lindsey2.1
Lincoln1.0
Boston0.0
King's Lynn and West Norfolk0.0
North Kesteven0.0
South Holland0.0