Crap Towns / Lincoln / Ombudsman complaints

How often does the ombudsman find against Lincoln council?

In 2025-26 the ombudsman decided 17 complaints and enquiries about Lincoln council, investigated 1 and upheld 1. That's an uphold rate of 100%, against 74% for similar councils. Per 100,000 residents that's 1.0 upheld, against 1.0 for similar councils. It had already put things right in 100% of upheld cases, against 15% for similar councils. Lincolnshire County Council, which runs social care, schools and the roads, had 10 upheld of 22 investigated (an uphold rate of 45%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld1
Not upheld0
Closed after first enquiries6
Sent back to the council to sort out first6
Advice given3
Invalid or incomplete1
All decided17
What people complained about, 2025-26
ServiceComplaints and enquiries received
Housing8
Bins, environment and public protection5
Benefits and tax3
Corporate and other services2
Highways and transport1
Adult social care0
Education and children's services0
Other0
Planning0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Lincoln1.0
West Lindsey1.0
Bassetlaw0.8
Newark and Sherwood0.8
North Kesteven0.0