Crap Towns / Newark and Sherwood / Ombudsman complaints

How often does the ombudsman find against Newark and Sherwood council?

In 2025-26 the ombudsman decided 9 complaints and enquiries about Newark and Sherwood council, investigated 1 and upheld 1. That's an uphold rate of 100%, against 74% for similar councils. Per 100,000 residents that's 0.8 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Told to put things right, it did in 100% of 1 case, 1 on time. Nottinghamshire County Council, which runs social care, schools and the roads, had 13 upheld of 18 investigated (an uphold rate of 72%).

**What the ombudsman decided, 2025-26**
Outcome	Complaints and enquiries
Upheld	1
Not upheld	0
Closed after first enquiries	6
Sent back to the council to sort out first	2
Advice given	0
Invalid or incomplete	0
All decided	9

**What people complained about, 2025-26**
Service	Complaints and enquiries received
Corporate and other services	4
Benefits and tax	2
Bins, environment and public protection	2
Housing	1
Adult social care	0
Education and children's services	0
Highways and transport	0
Other	0
Planning	0

**Nearby councils**
Council	Upheld per 100,000 residents, 2025-26
Bolsover	1.2
Lincoln	1.0
Bassetlaw	0.8
Newark and Sherwood	0.8
South Kesteven	0.7
Ashfield	0.0
Gedling	0.0
Mansfield	0.0
North Kesteven	0.0
Rushcliffe	0.0