Crap Towns / South Kesteven / Ombudsman complaints

How often does the ombudsman find against South Kesteven council?

In 2025-26 the ombudsman decided 22 complaints and enquiries about South Kesteven council, investigated 1 and upheld 1. That's an uphold rate of 100%, against 74% for similar councils. Per 100,000 residents that's 0.7 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Lincolnshire County Council, which runs social care, schools and the roads, had 10 upheld of 22 investigated (an uphold rate of 45%).

**What the ombudsman decided, 2025-26**
Outcome	Complaints and enquiries
Upheld	1
Not upheld	0
Closed after first enquiries	14
Sent back to the council to sort out first	6
Advice given	1
Invalid or incomplete	0
All decided	22

**What people complained about, 2025-26**
Service	Complaints and enquiries received
Planning	7
Bins, environment and public protection	6
Housing	4
Benefits and tax	3
Corporate and other services	3
Highways and transport	1
Adult social care	0
Education and children's services	0
Other	0

**Nearby councils**
Council	Upheld per 100,000 residents, 2025-26
North Northamptonshire	6.7
Melton	3.7
Peterborough	3.6
Fenland	1.0
Newark and Sherwood	0.8
South Kesteven	0.7
Huntingdonshire	0.5
North Kesteven	0.0
Rushcliffe	0.0
Rutland	0.0
South Holland	0.0