Crap Towns / Peterborough / Ombudsman complaints

How often does the ombudsman find against Peterborough council?

In 2025-26 the ombudsman decided 60 complaints and enquiries about Peterborough council, investigated 10 and upheld 8. That's an uphold rate of 80%, against 85% for similar councils. Per 100,000 residents that's 3.6 upheld, against 5.6 for similar councils. It had already put things right in 50% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 4 cases, 4 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld8
Not upheld2
Closed after first enquiries24
Sent back to the council to sort out first22
Advice given1
Invalid or incomplete3
All decided60
What people complained about, 2025-26
ServiceComplaints and enquiries received
Education and children's services21
Adult social care17
Corporate and other services10
Housing10
Benefits and tax8
Highways and transport7
Planning5
Bins, environment and public protection4
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
North Northamptonshire6.7
Peterborough3.6
Fenland1.0
South Kesteven0.7
Huntingdonshire0.5
South Holland0.0