Crap Towns / Fenland / Ombudsman complaints

How often does the ombudsman find against Fenland council?

In 2025-26 the ombudsman decided 12 complaints and enquiries about Fenland council, investigated 1 and upheld 1. That's an uphold rate of 100%, against 74% for similar councils. Per 100,000 residents that's 1.0 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Told to put things right, it did in 100% of 1 case, 1 on time. Cambridgeshire County Council, which runs social care, schools and the roads, had 49 upheld of 51 investigated (an uphold rate of 96%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld1
Not upheld0
Closed after first enquiries5
Sent back to the council to sort out first5
Advice given0
Invalid or incomplete1
All decided12
What people complained about, 2025-26
ServiceComplaints and enquiries received
Planning7
Housing4
Benefits and tax2
Bins, environment and public protection2
Highways and transport1
Adult social care0
Corporate and other services0
Education and children's services0
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Peterborough3.6
Fenland1.0
South Kesteven0.7
South Cambridgeshire0.6
Huntingdonshire0.5
East Cambridgeshire0.0
King's Lynn and West Norfolk0.0
South Holland0.0