Crap Towns / South Cambridgeshire / Ombudsman complaints

How often does the ombudsman find against South Cambridgeshire council?

In 2025-26 the ombudsman decided 10 complaints and enquiries about South Cambridgeshire council, investigated 1 and upheld 1. That's an uphold rate of 100%, against 74% for similar councils. Per 100,000 residents that's 0.6 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Cambridgeshire County Council, which runs social care, schools and the roads, had 49 upheld of 51 investigated (an uphold rate of 96%).

**What the ombudsman decided, 2025-26**
Outcome	Complaints and enquiries
Upheld	1
Not upheld	0
Closed after first enquiries	7
Sent back to the council to sort out first	2
Advice given	0
Invalid or incomplete	0
All decided	10

**What people complained about, 2025-26**
Service	Complaints and enquiries received
Corporate and other services	5
Housing	3
Planning	3
Benefits and tax	2
Bins, environment and public protection	2
Adult social care	0
Education and children's services	0
Highways and transport	0
Other	0

**Nearby councils**
Council	Upheld per 100,000 residents, 2025-26
Central Bedfordshire	5.4
Cambridge	1.3
Uttlesford	1.1
South Cambridgeshire	0.6
Huntingdonshire	0.5
East Cambridgeshire	0.0
North Hertfordshire	0.0
West Suffolk	0.0