Crap Towns / Cambridge / Ombudsman complaints

How often does the ombudsman find against Cambridge council?

In 2025-26 the ombudsman decided 24 complaints and enquiries about Cambridge council, investigated 2 and upheld 2. That's an uphold rate of 100%, against 74% for similar councils. Per 100,000 residents that's 1.3 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Cambridgeshire County Council, which runs social care, schools and the roads, had 49 upheld of 51 investigated (an uphold rate of 96%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld2
Not upheld0
Closed after first enquiries11
Sent back to the council to sort out first4
Advice given4
Invalid or incomplete3
All decided24
What people complained about, 2025-26
ServiceComplaints and enquiries received
Housing17
Corporate and other services5
Bins, environment and public protection3
Other2
Benefits and tax1
Highways and transport1
Planning1
Adult social care0
Education and children's services0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Cambridge1.3
South Cambridgeshire0.6
East Cambridgeshire0.0
West Suffolk0.0