Crap Towns / East Cambridgeshire / Ombudsman complaints

How often does the ombudsman find against East Cambridgeshire council?

In 2025-26 the ombudsman decided 2 complaints and enquiries about East Cambridgeshire council, investigated 1 and upheld 0. That's an uphold rate of 0%, against 74% for similar councils. Per 100,000 residents that's 0.0 upheld, against 1.0 for similar councils. Cambridgeshire County Council, which runs social care, schools and the roads, had 49 upheld of 51 investigated (an uphold rate of 96%).

**What the ombudsman decided, 2025-26**
Outcome	Complaints and enquiries
Upheld	0
Not upheld	1
Closed after first enquiries	1
Sent back to the council to sort out first	0
Advice given	0
Invalid or incomplete	0
All decided	2

**What people complained about, 2025-26**
Service	Complaints and enquiries received
Planning	4
Bins, environment and public protection	1
Adult social care	0
Benefits and tax	0
Corporate and other services	0
Education and children's services	0
Highways and transport	0
Housing	0
Other	0

**Nearby councils**
Council	Upheld per 100,000 residents, 2025-26
Cambridge	1.3
Fenland	1.0
South Cambridgeshire	0.6
East Cambridgeshire	0.0
King's Lynn and West Norfolk	0.0
West Suffolk	0.0