Crap Towns / West Suffolk / Ombudsman complaints

How often does the ombudsman find against West Suffolk council?

In 2025-26 the ombudsman decided 19 complaints and enquiries about West Suffolk council, investigated 1 and upheld 0. That's an uphold rate of 0%, against 74% for similar councils. Per 100,000 residents that's 0.0 upheld, against 1.0 for similar councils. Suffolk County Council, which runs social care, schools and the roads, had 57 upheld of 61 investigated (an uphold rate of 93%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld0
Not upheld1
Closed after first enquiries11
Sent back to the council to sort out first7
Advice given0
Invalid or incomplete0
All decided19
What people complained about, 2025-26
ServiceComplaints and enquiries received
Housing8
Planning4
Benefits and tax3
Bins, environment and public protection3
Adult social care0
Corporate and other services0
Education and children's services0
Highways and transport0
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Cambridge1.3
Uttlesford1.1
Babergh1.0
Mid Suffolk0.9
Braintree0.6
South Cambridgeshire0.6
Breckland0.0
East Cambridgeshire0.0
King's Lynn and West Norfolk0.0
West Suffolk0.0