Crap Towns / Mid Suffolk / Ombudsman complaints

How often does the ombudsman find against Mid Suffolk council?

In 2025-26 the ombudsman decided 11 complaints and enquiries about Mid Suffolk council, investigated 3 and upheld 1. That's an uphold rate of 33%, against 74% for similar councils. Per 100,000 residents that's 0.9 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Suffolk County Council, which runs social care, schools and the roads, had 57 upheld of 61 investigated (an uphold rate of 93%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld1
Not upheld2
Closed after first enquiries7
Sent back to the council to sort out first1
Advice given0
Invalid or incomplete0
All decided11
What people complained about, 2025-26
ServiceComplaints and enquiries received
Planning11
Bins, environment and public protection2
Housing2
Benefits and tax1
Corporate and other services1
Adult social care0
Education and children's services0
Highways and transport0
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Babergh1.0
Mid Suffolk0.9
Ipswich0.7
South Norfolk0.7
Tendring0.6
East Suffolk0.4
Breckland0.0
West Suffolk0.0