How often does the ombudsman find against South Norfolk council?
In 2025-26 the ombudsman decided 11 complaints and enquiries about South Norfolk council, investigated 2 and upheld 1. That's an uphold rate of 50%, against 74% for similar councils. Per 100,000 residents that's 0.7 upheld, against 1.0 for similar councils. It had already put things right in 100% of upheld cases, against 15% for similar councils. Norfolk County Council, which runs social care, schools and the roads, had 29 upheld of 36 investigated (an uphold rate of 81%).