How often does the ombudsman find against Norwich council?
In 2025-26 the ombudsman decided 39 complaints and enquiries about Norwich council, investigated 4 and upheld 4. That's an uphold rate of 100%, against 74% for similar councils. Per 100,000 residents that's 2.7 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Told to put things right, it did in 100% of 3 cases, 3 on time. Norfolk County Council, which runs social care, schools and the roads, had 29 upheld of 36 investigated (an uphold rate of 81%).