Crap Towns / Great Yarmouth / Ombudsman complaints

How often does the ombudsman find against Great Yarmouth council?

In 2025-26 the ombudsman decided 9 complaints and enquiries about Great Yarmouth council, investigated 1 and upheld 0. That's an uphold rate of 0%, against 74% for similar councils. Per 100,000 residents that's 0.0 upheld, against 1.0 for similar councils. Norfolk County Council, which runs social care, schools and the roads, had 29 upheld of 36 investigated (an uphold rate of 81%).

**What the ombudsman decided, 2025-26**
Outcome	Complaints and enquiries
Upheld	0
Not upheld	1
Closed after first enquiries	4
Sent back to the council to sort out first	3
Advice given	0
Invalid or incomplete	1
All decided	9

**What people complained about, 2025-26**
Service	Complaints and enquiries received
Housing	8
Benefits and tax	2
Corporate and other services	2
Bins, environment and public protection	1
Planning	1
Adult social care	0
Education and children's services	0
Highways and transport	0
Other	0

**Nearby councils**
Council	Upheld per 100,000 residents, 2025-26
Norwich	2.7
Broadland	0.7
South Norfolk	0.7
East Suffolk	0.4
Great Yarmouth	0.0
North Norfolk	0.0