Crap Towns / Babergh / Ombudsman complaints

How often does the ombudsman find against Babergh council?

In 2025-26 the ombudsman decided 13 complaints and enquiries about Babergh council, investigated 2 and upheld 1. That's an uphold rate of 50%, against 74% for similar councils. Per 100,000 residents that's 1.0 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Told to put things right, it did in 100% of 1 case, 1 on time. Suffolk County Council, which runs social care, schools and the roads, had 57 upheld of 61 investigated (an uphold rate of 93%).

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld1
Not upheld1
Closed after first enquiries6
Sent back to the council to sort out first4
Advice given0
Invalid or incomplete1
All decided13
What people complained about, 2025-26
ServiceComplaints and enquiries received
Planning6
Corporate and other services3
Housing3
Benefits and tax2
Other1
Adult social care0
Bins, environment and public protection0
Education and children's services0
Highways and transport0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Babergh1.0
Colchester1.0
Mid Suffolk0.9
Ipswich0.7
Braintree0.6
Tendring0.6
East Suffolk0.4
West Suffolk0.0