Crap Towns / King's Lynn and West Norfolk / Ombudsman complaints

How often does the ombudsman find against King's Lynn and West Norfolk council?

In 2025-26 the ombudsman decided 9 complaints and enquiries about King's Lynn and West Norfolk council and investigated none. Per 100,000 residents that's 0.0 upheld, against 1.0 for similar councils. Norfolk County Council, which runs social care, schools and the roads, had 29 upheld of 36 investigated (an uphold rate of 81%).

**What the ombudsman decided, 2025-26**
Outcome	Complaints and enquiries
Upheld	0
Not upheld	0
Closed after first enquiries	6
Sent back to the council to sort out first	3
Advice given	0
Invalid or incomplete	0
All decided	9

**What people complained about, 2025-26**
Service	Complaints and enquiries received
Housing	6
Planning	6
Highways and transport	2
Bins, environment and public protection	1
Adult social care	0
Benefits and tax	0
Corporate and other services	0
Education and children's services	0
Other	0

**Nearby councils**
Council	Upheld per 100,000 residents, 2025-26
Fenland	1.0
Breckland	0.0
East Cambridgeshire	0.0
King's Lynn and West Norfolk	0.0
North Norfolk	0.0
South Holland	0.0
West Suffolk	0.0