Crap Towns / North Hertfordshire / Ombudsman complaints

How often does the ombudsman find against North Hertfordshire council?

In 2025-26 the ombudsman decided 10 complaints and enquiries about North Hertfordshire council, investigated 1 and upheld 0. That's an uphold rate of 0%, against 74% for similar councils. Per 100,000 residents that's 0.0 upheld, against 1.0 for similar councils. Hertfordshire County Council, which runs social care, schools and the roads, had 40 upheld of 46 investigated (an uphold rate of 87%).

**What the ombudsman decided, 2025-26**
Outcome	Complaints and enquiries
Upheld	0
Not upheld	1
Closed after first enquiries	4
Sent back to the council to sort out first	5
Advice given	0
Invalid or incomplete	0
All decided	10

**What people complained about, 2025-26**
Service	Complaints and enquiries received
Housing	8
Planning	3
Bins, environment and public protection	2
Benefits and tax	1
Highways and transport	1
Adult social care	0
Corporate and other services	0
Education and children's services	0
Other	0

**Nearby councils**
Council	Upheld per 100,000 residents, 2025-26
Central Bedfordshire	5.4
Luton	4.6
Stevenage	3.3
St Albans	2.6
East Hertfordshire	0.6
South Cambridgeshire	0.6
North Hertfordshire	0.0