How often does the ombudsman find against St Albans council?
In 2025-26 the ombudsman decided 15 complaints and enquiries about St Albans council, investigated 4 and upheld 4. That's an uphold rate of 100%, against 74% for similar councils. Per 100,000 residents that's 2.6 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Hertfordshire County Council, which runs social care, schools and the roads, had 40 upheld of 46 investigated (an uphold rate of 87%).