How often does the ombudsman find against Luton council?
In 2025-26 the ombudsman decided 66 complaints and enquiries about Luton council, investigated 11 and upheld 11. That's an uphold rate of 100%, against 85% for similar councils. Per 100,000 residents that's 4.6 upheld, against 5.6 for similar councils. It had already put things right in 27% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 8 cases, 8 on time.