How often does the ombudsman find against Welwyn Hatfield council?
In 2025-26 the ombudsman decided 48 complaints and enquiries about Welwyn Hatfield council, investigated 6 and upheld 5. That's an uphold rate of 83%, against 74% for similar councils. Per 100,000 residents that's 4.1 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Told to put things right, it did in 100% of 5 cases, 5 on time. Hertfordshire County Council, which runs social care, schools and the roads, had 40 upheld of 46 investigated (an uphold rate of 87%).