How often does the ombudsman find against Broxbourne council?
In 2025-26 the ombudsman decided 29 complaints and enquiries about Broxbourne council, investigated 1 and upheld 1. That's an uphold rate of 100%, against 74% for similar councils. Per 100,000 residents that's 1.0 upheld, against 1.0 for similar councils. It had already put things right in 0% of upheld cases, against 15% for similar councils. Told to put things right, it did in 100% of 1 case, 1 on time. Hertfordshire County Council, which runs social care, schools and the roads, had 40 upheld of 46 investigated (an uphold rate of 87%).