Crap Towns / North Northamptonshire / Ombudsman complaints

How often does the ombudsman find against North Northamptonshire council?

In 2025-26 the ombudsman decided 150 complaints and enquiries about North Northamptonshire council, investigated 29 and upheld 25. That's an uphold rate of 86%, against 85% for similar councils. Per 100,000 residents that's 6.7 upheld, against 5.6 for similar councils. It had already put things right in 16% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 17 cases, 11 on time.

**What the ombudsman decided, 2025-26**
Outcome	Complaints and enquiries
Upheld	25
Not upheld	4
Closed after first enquiries	71
Sent back to the council to sort out first	43
Advice given	2
Invalid or incomplete	5
All decided	150

**What people complained about, 2025-26**
Service	Complaints and enquiries received
Education and children's services	58
Planning	30
Adult social care	23
Housing	23
Bins, environment and public protection	19
Benefits and tax	10
Highways and transport	10
Corporate and other services	6
Other	0

**Nearby councils**
Council	Upheld per 100,000 residents, 2025-26
Milton Keynes	11.8
West Northamptonshire	10.2
North Northamptonshire	6.7
Peterborough	3.6
Bedford	2.6
Harborough	1.0
South Kesteven	0.7
Huntingdonshire	0.5
Rutland	0.0