Crap Towns / Bedford / Ombudsman complaints

How often does the ombudsman find against Bedford council?

In 2025-26 the ombudsman decided 55 complaints and enquiries about Bedford council, investigated 7 and upheld 5. That's an uphold rate of 71%, against 85% for similar councils. Per 100,000 residents that's 2.6 upheld, against 5.6 for similar councils. It had already put things right in 20% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 4 cases, 1 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld5
Not upheld2
Closed after first enquiries24
Sent back to the council to sort out first20
Advice given2
Invalid or incomplete2
All decided55
What people complained about, 2025-26
ServiceComplaints and enquiries received
Education and children's services21
Benefits and tax14
Adult social care9
Planning8
Corporate and other services6
Housing6
Bins, environment and public protection5
Highways and transport4
Other1
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Milton Keynes11.8
Central Bedfordshire5.4
Bedford2.6