Crap Towns / Milton Keynes / Ombudsman complaints

How often does the ombudsman find against Milton Keynes council?

In 2025-26 the ombudsman decided 146 complaints and enquiries about Milton Keynes council, investigated 39 and upheld 36. That's an uphold rate of 92%, against 85% for similar councils. Per 100,000 residents that's 11.8 upheld, against 5.6 for similar councils. It had already put things right in 6% of upheld cases, against 13% for similar councils. Told to put things right, it did in 100% of 36 cases, 22 on time.

What the ombudsman decided, 2025-26
OutcomeComplaints and enquiries
Upheld36
Not upheld3
Closed after first enquiries57
Sent back to the council to sort out first41
Advice given6
Invalid or incomplete3
All decided146
What people complained about, 2025-26
ServiceComplaints and enquiries received
Education and children's services85
Housing36
Bins, environment and public protection17
Adult social care12
Planning12
Highways and transport11
Benefits and tax10
Corporate and other services7
Other0
Nearby councils
CouncilUpheld per 100,000 residents, 2025-26
Buckinghamshire11.9
Milton Keynes11.8
West Northamptonshire10.2
North Northamptonshire6.7
Central Bedfordshire5.4
Bedford2.6